Korean Pearl Sphere Drop Earrings

• Store each piece of jewellery separately in an airtight container to prevent damage.
• Avoid exposing jewellery to perfume, body lotions, or other chemicals.
• Keep jewellery dry and avoid immersing it in water.
• Take off jewellery before bathing, showering, or swimming.
• Remove jewellery before going to bed to protect it from wear and tear.

• Enjoy free shipping on all orders above ₹299.
• Orders are dispatched within 2 working days.
• Delivery typically takes 4-10 days, depending on your location and service availability.
• Cash on Delivery (COD) orders are processed only after manual verification via phone.
• Ensure the correct pin code is provided for COD orders.
• For COD, payment must be made at the time of delivery to receive the package.
• Please do not accept the package if it appears tampered with.

Incorrect Shipping Address or Order Errors

• If you spot an error in your shipping address or order details after receiving the confirmation email, please contact us immediately at +91 7860 857 856
• If it’s outside business hours, leave a detailed message with your name, phone number, and order id.
• Corrections cannot be made after the order has shipped. Reshipping will incur additional charges.

Order Cancellations

• Once an order is placed, cancellations are generally not accepted.
• Exceptions may be made if the item hasn’t been processed yet. In such cases, the item can be replaced with one of equivalent or higher value (with the additional cost paid).
• Refunds for unprocessed items will take 5 to 7 working days, depending on the payment method.

Returns or exchanges will not be accepted for:

• Incorrect sizing. Please measure carefully before placing your order.
• Bent earring stems, which are sometimes intentional to prevent breakage (not considered transit damage).
• Minor bead or stone dislodgement during transit, which can easily be fixed with glue.
• Slight color differences due to variations in screen settings and lighting during photography.

Replacements will only be provided in cases of:

• Receiving an incorrect item.
• Receiving a damaged product.

Important Guidelines for Returns/Exchanges

• An unboxing video without pauses is mandatory as proof of the issue.
• Inform us of any damages within 48 hours of delivery along with the video.
• The damaged product must be shipped back intact to the address provided by us. A replacement will be sent once the product is received.

Returns/Exchanges Will Not Be Accepted If:

• The product was damaged while in your possession.
• The product is not in its original condition.
• Packaging, tags, or accessories are missing.
• The returned product is different from the one shipped to you.